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Name: Kangaroo Cafe
Address: 18 Bao Khanh, Hoàn Kiếm, Hanoi
Phone: (+84) (0)24 38289931
21.03011784104950 105.85037469863892 Category:

Description: A small restaurant and tour service.
Rating: 3.17 on a scale of 1 to 5. Based on 29 reviews.


Restaurant Type:
Sit-down restaurant
Opening Hours:

Speciality:

Take Out:
Yes
Delivery:
No

tours travel coffee food western    (Add Tags)     Why?   


0 reviews


address icon 62 Yen Phu, Ba Đình, Hanoi

phone number icon (+84) (0)2439273399

29 Reviews (Followed by 14 users)

May 2nd, 2010 at 5:59 pm

I was afraid before I even met the staff or ordered anything but I had heard and read some good things about them and I wanted to see for myself. As you enter, you are confronted by a sign pontificating something to the effect that most people get sick from not washing their hands and the food has nothing to do with it. Then we opened the menu and there were many terse warnings and directions about how the customers should behave, i.e. don't blame the staff if they don't speak English, "no separate checks, you eat our food, you figure it out.". Even the sign on the third floor says, "don't come up here, we warn you!" At first we were chalking this up to a twisted, dry sense of cheeky humor; however, then a woman (I believe the manager), approached us, took our order and then said, "you have to wait because my staff is having dinner first." How rude and negative can you get?

Luckily I was in a good mood and the food did not take terribly long after all. Most of the food was ok, the burger was pan-fried and a little greasy, the chicken burger was a bit dry and lacking in flavor but those were acceptable at least. The deal killer was the special spring rolls. Almost for sure they were pre-packaged and frozen, the meat bad, bland sauce and also greasy.
When we left and were getting our motorbike, the famous man ran out and I thought he was rushing to help us with the bike but it turned out that he was only concerned that we did not scratch his precious Honda SH. Such a shame!

no photo available
August 21st, 2009 at 11:05 pm

Breaching from my usual cheeseburger, my food was not what I expected. There is a note printed among the various bits of Kangaroo paraphernalia reading along the lines: "If there is anything we can do to make your visit better, let us know." After an unsatisfactory single word answer from my waitress, I politely asked if the foreigner behind the counter was the owner. He was and I asked if I could speak to him. Word was passed to him and he pulled himself away from the computer. A staff member pointed in my direction and once he locked onto me with a scowl, he tipped his chin up in an international expression of 'What?' Either it was a bad time, or he had become jaded by too many tourist princesses unnerved by Vietnam's raw offerings. Forced to pose my question to him across the room, I failed to be exquisitely polite. His response was as quick, sharp, and without compassion as a spearhead, and was suspiciously similar to my waitress's single word answer. Not prepared to do battle, I stuttered, to which he said: "Think it through." Realizing that nothing good would come of this, I dropped the issue and resigned myself to the mediocre meal, but apparently I had struck a nerve. After receiving a number of insults and having my apology (and money) refused, we mutually agreed that I would be banned and he would be boycotted. Too bad, the burgers weren't terrible.

The food is good, the price is fair, and the subordinate staff is courteous and responsive, but if there is any form of disagreement, be prepared to be banned, violently.

no photo available
April 6th, 2011 at 3:23 pm

Do you fancy eating average underseasoned western food in a small space which is totally plastered in Stasi-type rules and regulations? Then look no further, this is your spot.
If you have no objection to being instructed via a series of signs and notices in how to eat and use the lavatory, make your way to the Kangaroo Cafe.
Useful notices also warn you against touching any of the tour photographs on display; this was a sensible precaution, as naturally when I see a group of photographs of local beauty spots, I long to run my hands over them, again and again.
I will say that recently my friend took a Kangaroo tour to Sa Pa and was delighted by the experience, but the same can't be said for the cafe in my opinion.
Fewer rules, more salt and pepper?

April 23rd, 2011 at 4:36 pm

Bland.

The vegetarian burger was pretty much a lump of pumpkin-flavoured baby food on a bun.

The signs are really off-putting, and despite the staff-customer ratio being about 20:6 we still had to wait an excessive time for the bill.

Decent strawberry milkshake, though.

November 14th, 2011 at 3:49 pm

I made the HUGE mistake of stumbling in here today after a trip to ANZ. I walked by and got a sudden craving for a hamburger so went it. This place must have earned a doctorate degree in how to be rude to your customers. The "Welcome" sign was absent, but signs instructing customers what they can not do were plentiful-- e.g., "dont touch the pictures", "don't put your dirty bag on the couch." I think my complete shock stunned me into submission because rather than walk out in disgust I ordered. Mistake number 1 was walking in here, mistake 2 was ordering food. The hamburger was completely dry and flavorless. I left over half and went to pay and was then shocked again-- right next to the cash register is a container for you to put in a tip for the rude treatment, bad service, and terrible food you received! And apparently this place gets glowing reviews in guidebooks-- they have the writeup blown up and tacked to the wall. If you happen to be around ANZ and are feeling hungry-- KEEP WALKING!

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